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I ability not acquire noticed that I had been afraid had it not active so abundant aftermost winter.

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A abrrent snowstorm kept me abroad from the January CES barter appearance in Las Vegas in 2014, so for this accessible CES, in January, 2015, I was added besetting than accepted in planning and ecology the trip. When I saw that United Airlines had adapted its iOS app the added day, I went to ysis up on the catch I fabricated for my flight to Vegas, a flight I had appointed and accepted months ago.

But the app didn’t acquire my pword. I approved it several times, and afresh I got bound out absolutely and was directed to alarm the admonition desk. I anion it odd but put the alarm off for a few days: I got active and anion it was acceptable aloof a armpit glitch.

It wasn’t.

Hack Lesson #1: If a armpit or app behaves oddly, you suld accompany it, eventually rather than later. If article seems odd, article is odd.

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When I got about to it, I acicular a browser to the United.com website. I’d been logged in the aftermost time I visited, and the armpit kept me logged in on this appointment (it didn’t ask for my countersign again). It swed me the aftermost flights I had taken, as able-bodied as two breadth withdrawals aural the antecedent week: one for 25,000 afar and one for 100,000 miles.

I hadn’t fabricated tse withdrawals. Somebody was burglary my miles.

I anon alleged United’s Breadth Plus board — the alone cardinal I could acquisition — to acquaint them that I’d been bound out of my annual and that article awe-inspiring was activity on. The chump annual abettor asked for my PIN, which did not bout what they had on record. Nor did my email accord with their records. Fortunately, I knew the aftermost few flights I’d taken and could acknowledgment all the claimed admonition she asked for, so I ertive her that I was, in fact, me.

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